Your Privacy Matters
At GoOut, we value your trust and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure when you use our website or services.
1. What Information Does GoOutAnyway Collect?
1.1 We collect information when you sign up for promotional emails, contact customer service, or make a reservation.
1.2 When making a reservation or registering on our site, you may be asked to provide your name, gender, date of birth, nationality, email address, phone number, and special requests such as food preferences or diving equipment sizes.
2. How Does GoOutAnyway Use Your Information?
2.1 The information you provide is used to process reservations on your behalf with boat operators. In some cases, passport details may be required as verification documents for the Harbormaster (Syahbandar).
2.2 The information you enter into our search system helps us provide suitable promotions and last-minute offers, so we can give you the best liveaboard experience.
3. Does GoOutAnyway Use Cookies?
3.1 Cookies are stored on your computer through your browser to help our system recognize you as a user. This allows us to remember your searches and display relevant results as you navigate our website.
3.2 We also use cookies to:
- Ensure the website functions properly
- Save your preferences for future visits
- Track advertisements
- Analyze site traffic and user interactions to improve the site experience
3.3 We may work with third-party service providers to help us better understand our website visitors. These providers are not permitted to use the information collected except to help us improve our business operations.
3.4 GoOutAnyway only analyzes user behavior on our own website. You may see our ads on other sites based on your browsing history on our site. This information is anonymous and we do not track your activity on third-party sites.
4. Is My Information Secure?
4.1 We use secure servers. All sensitive information you provide is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider's database. Only authorized staff can access this data and they are required to maintain its confidentiality.
4.2 Although we have security measures in place, we cannot guarantee absolute protection of your personal data in situations beyond our control (force majeure), such as hacker attacks.
4.3 Your credit card information will never be stored on our servers and will only be handled by trusted partners such as Xendit and Flywire.
5. Does GoOutAnyway Keep My Information Private?
5.1 We do not sell, trade, or transfer your personal data to outside parties. Exceptions only apply to trusted third parties who help run our website or provide services to you, provided they agree to keep the data confidential.
5.2 We may disclose your information if necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety.
5.3 If GoOutAnyway is involved in a merger, acquisition, or asset sale, we will continue to ensure the confidentiality of your personal data and notify affected users before their data is transferred or subject to a different privacy policy.
5.4 In accordance with the General Data Protection Regulation (GDPR), you have the right to request the deletion of your personal data from our records. If you would like your data deleted, please contact us and we will process it in accordance with applicable regulations.
6. Will I Receive Unwanted Emails?
6.1 We periodically send emails containing travel stories and exciting offers to members who have opted in to receive our emails.
6.2 You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of our emails.
7. Contact Us
Please also review our Terms and Conditions. If you have any questions regarding this privacy policy, please contact us:
- Phone: +62 812-4955-5958
- Email: hello@gooutanyway.com